Visit our FAQ page to learn about our recent system updates. Visit our FAQ page to learn about our recent system updates.

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FAQ

  • Why do I have a PDF instead of the new web experience? Users who received results before August 26th, 2020 will find a link to a PDF in their accounts with archival information for urgent breeding needs while we perform major system updates. Users with archival PDFs will be transitioned to the new web experience—which includes traits, genetic disorders, genetic diversity, and blood type—in early 2021.

  • When will printable reports be available? We are working as hard as we can to bring printable reports to you. We anticipate that printable reports will be ready in early January, and will keep you informed on our progress in the coming weeks.

  • Where are the Cat Blood Type results? The Cat Blood Type feature is now available for all users with the new web experience and it can be found at the bottom of Health tab.

  • Where are the Genetic Relationships graphs? We are exploring new and better ways to convey the information found in the Genetic Relationships graphs (also known as the MDS graphs); for the time being, they will not be available.

  • What happened to the Breeder Tool? To provide better support and improve the experience of all customers, we’re consolidating all products onto the same web platform. Due to the technical complexity of supporting the Breeder Tool for our large breeder base, it will not be available in the immediate future. We are exploring ways to bring this functionality to our users in future updates.

  • When will I be able to share my cat’s results? We’re working on new features to help you share your results and expect to launch this functionality in early 2021.

  • I’m a breeder or affiliated with a breed association. Is there a discount code available to me at this time? Yes. We will continue to honor existing discounts for cat associations and groups that use Optimal Selection™ or MyCatDNA™. Multi-kit discounts are available for all breed product purchases of six (6) kits or more.