When can I expect to get a standard online report again? We understand you may need to access the data of previously tested cats. While we're developing the new reports, existing customers will have access to disorder, trait, blood type, and pharmacogenetic results via interim PDF reports. We expect to transition this data back to web-based reports and restore diversity reporting in fall of 2020.
What happened to my cat’s Genetic Diversity information? Since 2010, preserving and monitoring diversity has been a fundamental part of our breeder products. We’re redesigning the diversity reporting to make it as user-friendly as possible for all breeders, and it will be available in the new web-based reports coming fall of 2020.
Why do I have a PDF instead of a web-based report? Reports that were available before August 26th are temporarily available via PDF to allow basic access to data for urgent breeding needs while we perform major system updates. Web-based reports will be restored once these changes are complete.
What does “updating the MyCatDNA™ or Optimal Selection™ Feline experience” mean? We are currently making some much-needed product improvements—including all-new reports and many behind-the-scenes system updates. These will allow us to provide better support, more frequent future updates, new features, and an overall enhanced breeder experience. MyCatDNA™ and Optimal Selection Feline™ represent the first cat products on our new platform, so we are pausing sales while we complete these updates.
Where are the Genetic Relationships graphs? We are exploring new and better ways to convey the information found in the Genetic Relationships graphs (also known as the MDS graphs); for the time being they will not be available.
What happened to the Breeder Tool? To provide better support and improve the experience of all customers, we’re consolidating all products onto the same web platform. Due to the complexity of supporting the Breeder Tool for our large breeder base, it will not be available in the immediate future. We are exploring ways to bring parts of this functionality to our users in future updates.
When will I be able to use the sharing functions on my reports? We're working on new features to help you share your results and expect to launch this functionality in early 2021.
I’m a breeder and I’ve already purchased a kit. Can samples be mailed during the break if the kit has already been purchased? Yes, if you previously purchased a kit and activated it on the website, you may ship it as normal to receive results via the Wisdom Panel™ website. Note that users may experience some delays in processing in September and October due to ongoing system updates.
Will samples sent in during the outage be processed? Yes. We are hoping to make results available starting October 31st.
I’m a breeder or affiliated with a breed association. Is there a discount code available to me at this time? Yes. We will continue to honor existing discounts for cat associations and groups that use Optimal Selection™ or MyCatDNA™. Multi-kit discounts are available for all breed product purchases of six (6) kits or more.